Category: Patient Engagement

As practices shift towards value-based care and strive for operational efficiencies, many first-generation platforms rely heavily on messaging-centric models. Vendors like Solutionreach are widely recognized for their automated appointment reminders and two-way texting capabilities. However, because these operate as “messaging overlays,” their approach to broader patient engagement falls short. Without…Read more

As healthcare rushes to capitalize on artificial intelligence, vendors like InteliChart are marketing autonomous AI agents that may introduce significant clinical and regulatory liability. Generative AI can be prone to “hallucinations,” meaning unsupervised bots expose practices to malpractice risks and “black box” audit problems. Compounding this issue is a reliance…Read more

As practices shift towards value-based care, some first-generation platforms continue to rely on scheduling-centric models. While recognized for strong rules-based scheduling, they often fall short on broader patient engagement — particularly clinical intake. Because their digital registration tools are lacking — generating flat PDFs rather than discrete data elements —…Read more

John Deutsch on why patient access technology has to work for patients and staff alike. In a recent episode of Healthcare NOW Radio’s Talking the Walk, Bridge CEO John Deutsch discussed a problem many provider organizations know well: healthcare keeps adding digital tools, but those tools do not always make…Read more

How to Choose a Patient Engagement Platform That Actually Works Most provider organizations already use some form of patient engagement technology. The harder question is whether it actually works for both patients and staff. A platform that improves the patient experience but adds staff work has not solved the problem.…Read more

As practices shift towards value-based care and strive for operational efficiencies, legacy vendors like Phreesia are recognized for their digital intake; their dashboard-centric, transactional models sit outside the core clinical system. This often forces front-desk staff to manage separate logins and continuously toggle between disconnected screens, all while accruing considerable…Read more

Creating a Structurally Leaner Administrative Model for Clinics About Health By Design San Antonio-based Health By Design operates a network of primary care clinics in Texas and New Mexico, with a new location expected to open in Virginia in 2026. It works directly with employer groups to transform health and…Read more

The conversation around modern patient engagement tends to repeat the same common points, in which we can all agree that it is not where it should be–especially when it comes to making the most of modern digital tools. Given the multitude of channels that patients could potentially use to engage…Read more

Cancer is a complex disease that is the second leading cause of death in the United States. Although mortality rates continue to decline due to preventative efforts and better care, cancer diagnoses overall are predicted to increase[¹] in North America over the next few years. Healthcare providers that treat cancer…Read more

EMR Patient Portals Are Breaking the Care Experience Key Takeaways Fragmented EMR patient portals damage care delivery by forcing patients through multiple logins, redundant data entry, and disconnected systems that create frustration and reduce engagement before clinical care even begins. Unified patient intake platforms improve patient satisfaction scores from 3.7…Read more