Author: The Bridge Team

As practices shift towards value-based care, some first-generation platforms continue to rely on scheduling-centric models. While recognized for strong rules-based scheduling, they often fall short on broader patient engagement — particularly clinical intake. Because their digital registration tools are lacking — generating flat PDFs rather than discrete data elements —…Read more

Key Takeaways Healthcare organizations can reduce costs and strengthen patient relationships by consolidating a fragmented “technology soup” of disjointed apps into a unified digital front door, safely reducing vendor software licensing fees by up to 65% while improving the patient experience. Eliminating manual data transcription and “flat PDFs” through robust,…Read more

Key Takeaways Patients now pay for a larger share of their own care and choose providers the way they choose other services, making the billing experience part of how they judge the whole visit. More than half of patients say they would switch providers after a poor billing experience, with…Read more

Key Takeaways Some of the fastest, most measurable returns from AI in healthcare are coming from operational workflows, especially intake, eligibility, and payments. OCR insurance card capture, real-time eligibility verification, and embedded digital payments remove the manual steps that delay collections and generate claim denials. AI performs reliably only when…Read more

DALLAS, June 11, 2026 — Bridge, a leader in white-labeled patient engagement technology, today introduced enhanced intake and payment automation capabilities designed to power the future of healthcare. The Patient Access and Revenue Suite, part of the BridgeInteract Patient Engagement Platform, removes critical friction points for patients and caregivers, improving…Read more

Key Takeaways Administrative and billing inefficiencies cost the U.S. healthcare system $496 billion annually, driving up overhead and accelerating front-desk burnout. Consolidating multiple, fragmented technologies into a unified digital front door accelerates time-of-service collections and reduces downstream billing rework. Discrete EHR integration paired with leading-edge intake and payment solutions allows…Read more

John Deutsch on why patient access technology has to work for patients and staff alike. In a recent episode of Healthcare NOW Radio’s Talking the Walk, Bridge CEO John Deutsch discussed a problem many provider organizations know well: healthcare keeps adding digital tools, but those tools do not always make…Read more

How to Choose a Patient Engagement Platform That Actually Works Most provider organizations already use some form of patient engagement technology. The harder question is whether it actually works for both patients and staff. A platform that improves the patient experience but adds staff work has not solved the problem.…Read more

Creating a Structurally Leaner Administrative Model for Clinics About Health By Design San Antonio-based Health By Design operates a network of primary care clinics in Texas and New Mexico, with a new location expected to open in Virginia in 2026. It works directly with employer groups to transform health and…Read more

Key Takeaways 95% of generative AI pilots fail to deliver measurable ROI. In healthcare, fragmented data and disconnected workflows are the primary drivers of that failure. The limiting factor in healthcare is not the pace of development. Success depends on how well AI fits into real clinical and administrative operations.…Read more