Category: Patient Portal

As practices shift towards value-based care and strive for operational efficiencies, many first-generation platforms rely heavily on messaging-centric models. Vendors like Solutionreach are widely recognized for their automated appointment reminders and two-way texting capabilities. However, because these operate as “messaging overlays,” their approach to broader patient engagement falls short. Without…Read more

As healthcare rushes to capitalize on artificial intelligence, vendors like InteliChart are marketing autonomous AI agents that may introduce significant clinical and regulatory liability. Generative AI can be prone to “hallucinations,” meaning unsupervised bots expose practices to malpractice risks and “black box” audit problems. Compounding this issue is a reliance…Read more

As practices shift towards value-based care, some first-generation platforms continue to rely on scheduling-centric models. While recognized for strong rules-based scheduling, they often fall short on broader patient engagement — particularly clinical intake. Because their digital registration tools are lacking — generating flat PDFs rather than discrete data elements —…Read more

As practices shift towards value-based care and strive for operational efficiencies, legacy vendors like Phreesia are recognized for their digital intake; their dashboard-centric, transactional models sit outside the core clinical system. This often forces front-desk staff to manage separate logins and continuously toggle between disconnected screens, all while accruing considerable…Read more

Creating a Structurally Leaner Administrative Model for Clinics About Health By Design San Antonio-based Health By Design operates a network of primary care clinics in Texas and New Mexico, with a new location expected to open in Virginia in 2026. It works directly with employer groups to transform health and…Read more

In today’s rapidly advancing digital age, managing sensitive healthcare information rests on two pillars that can sometimes seem at odds with each other—security and convenience. BridgeInteract understands the importance of this balance, which is why we have incorporated passwordless logins using face recognition and phone number logins into our suite…Read more

DALLAS, TX, August 01, 2023 /24-7PressRelease/ — Now available under the name BridgeInteract Patient Engagement Platform, this complete, customizable patient engagement solution enables healthcare providers to consolidate their patient-facing tools and deliver an outstanding patient experience. Bridge, a leading software vendor of mobile-first patient engagement SaaS solutions, today announced the expansion of its suite…Read more

Electronic health information has become critical to the operation of the modern healthcare system, especially as it pertains to patient engagement tools. According to HealthIT.gov, nearly 4 in 5 office-based physicians (78%) and nearly all non-federal acute care hospitals (96%) had adopted a certified electronic health record (EHR) system by…Read more

EMR Patient Portals Are Breaking the Care Experience Key Takeaways Fragmented EMR patient portals damage care delivery by forcing patients through multiple logins, redundant data entry, and disconnected systems that create frustration and reduce engagement before clinical care even begins. Unified patient intake platforms improve patient satisfaction scores from 3.7…Read more

The digitalization of the healthcare industry has led to an increase in focus towards the individual patient and giving more personalized care. With that comes a higher expectation on providers. Electronic Health Records (EHR) have been in use for many years in order to keep and maintain clinical data, but…Read more