Category: Patient Intake

Key Takeaways Patients now pay for a larger share of their own care and choose providers the way they choose other services, making the billing experience part of how they judge the whole visit. More than half of patients say they would switch providers after a poor billing experience, with…Read more

Key Takeaways Some of the fastest, most measurable returns from AI in healthcare are coming from operational workflows, especially intake, eligibility, and payments. OCR insurance card capture, real-time eligibility verification, and embedded digital payments remove the manual steps that delay collections and generate claim denials. AI performs reliably only when…Read more

Key Takeaways Administrative and billing inefficiencies cost the U.S. healthcare system $496 billion annually, driving up overhead and accelerating front-desk burnout. Consolidating multiple, fragmented technologies into a unified digital front door accelerates time-of-service collections and reduces downstream billing rework. Discrete EHR integration paired with leading-edge intake and payment solutions allows…Read more

Key Takeaways ECRI named AI chatbot misuse the number-one health technology hazard for 2026, documenting cases where chatbots fabricated diagnoses and invented anatomical structures; intake platforms that use the same large language models to process medication lists or allergy data carry identical hallucination risks that propagate from intake through prescribing,…Read more

Small Nudges, Big Margins: The Clinical Case for Digital Empathy in Value-Based Care Value-based care organizations often look for complex clinical interventions to stop readmissions. But recent data suggests the solution might be much simpler: make it easier for the patient to say “yes.” We often separate patient experience from…Read more

Patient-centered care has emerged as a cornerstone of modern healthcare, emphasizing the importance of tailoring medical services to individual patients’ unique needs and preferences. Patient-reported outcomes (PROs) have gained increasing recognition as essential tools for healthcare providers seeking to uphold this patient-centric approach. These outcomes reflect patients’ perspectives on their…Read more

What is the patient intake process? Patient intake spans a variety of operations wherein healthcare providers gather and organize patient data from their demographic and insurance information to collecting consent forms, reviewing medical history, collecting co-pays, and much more. All these processes contribute to longer wait times, and it’s important…Read more

The healthcare industry has undergone significant changes in the past couple of years, especially in the arena of digital patient engagement. Consumer needs and expectations began to change during the pandemic, urging providers to swiftly adapt and offer both virtual and in-person services to ensure continuity of care. Even when…Read more

Digitalization has been transformative for many aspects of the healthcare industry, changing the way we store information[¹], schedule appointments and even carry out consultations[²]. When it comes to the intake process, however, the age-old clipboard, pen and paper continue to reign supreme – in spite of how inefficient and prone…Read more

Updated on January 22, 2026 Key Takeaways Healthcare organizations running five or more separate patient engagement systems create fragmentation that harms both patients and staff, leading to abandoned intake forms, lower collection rates, and front desk burnout. Unified digital intake reduces patient intake time from ten minutes to under two…Read more