The Bridge Blog

Patient-centered care has emerged as a cornerstone of modern healthcare, emphasizing the importance of tailoring medical services to individual patients’ unique needs and preferences. Patient-reported outcomes (PROs) have gained increasing recognition as essential tools for healthcare providers seeking to uphold this patient-centric approach. These outcomes reflect patients’ perspectives on their…Read more

DALLAS, TX, August 01, 2023 /24-7PressRelease/ — Now available under the name BridgeInteract Patient Engagement Platform, this complete, customizable patient engagement solution enables healthcare providers to consolidate their patient-facing tools and deliver an outstanding patient experience. Bridge, a leading software vendor of mobile-first patient engagement SaaS solutions, today announced the expansion of its suite…Read more

Healthcare communication underwent something of a revolution during the COVID-19 pandemic, as medical providers quickly sped up their adoption of modern technology for patient communication purposes. Telehealth became the order of the day, with physicians and other healthcare staff members spending more time each day handling communication requests via patient…Read more

Updated on April 3, 2023. Over the past few years, the regulations around the use of video conferencing software for telehealth have expanded as the U.S. government sought to move an increasing number of doctor’s appointments online. In early 2020, the Department of Health and Human Services (HHS) created new…Read more

Updated on April 5, 2023. Why Secure Patient-provider Communication is a Must Patients require open communication with their healthcare providers before and after their appointments. And since the rise of telehealth, SMS/email communication has become increasingly prevalent. Research shows that most patients are moving away from telephone calling in favor…Read more

Telehealth may have gotten much more attention since COVID-19, but in reality, it has been around for many years with steadily growing popularity. Since the recent pandemic did so much to popularize telehealth services¹, healthcare providers are turning to telehealth companies for the convenient online services that patients now appreciate…Read more

Updated on March 28, 2023 In order for a communications platform to be considered HIPAA compliant, it must fulfill the following requirements: Employ end-to-end encryption Implement access control Enable audit controls  Sign a business associate agreement (BAA) Recommended:  Zoom® is a HIPAA compliant telehealth software WhatsApp® provides end-to-end encryption, but…Read more

Updated on March 22, 2023 Patient portal proxy access allows caregivers or legal guardians to access their dependents’ patient portals. Studies¹ have shown that patients generally see benefits once caregivers have access to the information and functions within their patient portal, such as health literacy and medical emergency assistance. Proxy…Read more

Updated on March 20, 2023. Given the growing interest in video conferencing services for communicating with patients online, healthcare organizations often come to Bridge Patient Portal, a patient engagement vendor, to ask an important question: Is Skype™ HIPAA compliant?  Previously, there were two versions of Skype™ commercially available: Consumer Skype™…Read more

Updated on March 15, 2023 Improving processes within a healthcare organization is a top priority for most practice managers and hospital administrators these days. With patients calling the office to schedule appointments, request prescription refills, and find out test results, staff members have a lot on their plate.  Almost half…Read more