Bridge Patient Portal May Product Updates

In May, the Bridge Patient Portal development team worked on making updates to the portal in order to improve usability, facilitate system maintenance and more. We also made the patient portal more care coordinator friendly. Learn more about our new features below.

Disabling the Portal for Maintenance

We have made it easy to disable the patient portal for maintenance by adding a Maintenance configuration for admin users.

Simply log in to the patient portal, click “Settings” in the left-hand menu, then “Configurations.” From the Configurations screen, select the “Client” option, click “Yes” for maintenance and save changes.

This disables the portal, preventing users from logging in while scheduled updates are being performed.

Patient Portal Maintenance

Adding a Caregiver to an Account

In addition to allowing users to add dependents to their accounts, Bridge also allows users to add caregivers. To access this screen, users can click on “Contacts & Privacy” in the left-hand menu.

Adding a Caregiver to Portal


Once a caregiver is added in the system, the person will receive an email to accept the request.


External Forms Sharing

We have made it possible for patients to fill out forms securely without registering for or logging in to the patient portal. Forms can be shared on your health organization’s website via a secure link. Once the form is completed, it gets added to the patient’s health record and can be exported to the EHR.

Phone eConsultations

In order to make it easier to do phone eConsultations directly from the patient portal, we implemented Twilio’s voice communication application. The feature can be enabled from the admin section of the patient portal – all you need to get started is a Twilio account.

New Look for Graphs

The graphs in the patient portal have been updated in order to provide a better way to see more information in one single graph. Users can now see more dates displayed and better visualize all types of health data.

Patient Portal Graphs


Blake Rodocker
Blake Rodocker

Director Of Business Development Blake joined Bridge Patient Portal in 2016 after transferring from our parent company, Medical Web Experts. With over 10 years of sales and management experience, Blake is a results-driven professional, passionate about driving collaboration with clients, partners, and internal teams. Throughout his time at Bridge Patient Portal, Blake has demonstrated his versatility and dedication by actively collaborating with various departments within the organization, streamlining processes, and optimizing efficiency. Blake studied business administration at Thompson Rivers University in Kamloops, British Columbia, and completed a Health Information Curriculum and Training for Transformation (HICATT) program and GCP sales certification.