Bridge Patient Portal March Product Updates

In March, the Bridge team worked on adding new functionalities to the patient portal to improve the user experience. The portal’s new features offer enhanced appointment scheduling and patient intake, and provide greater control to administrator users in configuring appointment notification settings.

We also incorporated ICD-10 codes and added Meaningful Use Stage 2 reporting to our API so that EHRs can easily export data from the patient portal to complete their required reporting.

Learn more about our new features:

Adding Forms to Appointments

From the admin user, you can now create a new type of visit and attach forms to that visit. For example, a user may choose to add a New Patient Intake Form to the “New Patient” visit. Once a patient submits an appointment request, he or she will need to fill out the attached form(s).

Forms Added to Appointments


Attaching a Form during Scheduling

If a visit type does not have a form attached to it, you now have the option of adding one before confirming the appointment. When the patient receives the appointment confirmation, he or she will also receive a notice to complete the required form(s).

Form, Scheduling


Patient Appointment Reminder Settings

The admin user now has the ability to configure how to send appointment reminders to patients (via the portal, email or SMS text message) and when (12, 24 or 48 hours prior to the appointment).

Appointment Notification Settings


Staff Notifications for Unconfirmed Appointments

Portal settings can also be configured to send a notification to a specific user (doctor or staff) if a patient has not confirmed his or her scheduled appointment. Notifications can be configured for 12, 24 or 48 hours before the appointment.

Unconfirmed Appointment Notifications


Appointment Confirmation Notifications

When a doctor schedules an appointment with a patient, the portal generates an appointment confirmation message. From within the message itself, the patient is able to confirm the appointment.


Once the appointment is confirmed, the status in the patient portal changes to “Scheduled and Confirmed.”

Scheduled and Confirmed


Full Access to Messaging for Admin User

The admin user now has access to all messaging within the patient portal. A search function was added to the messages module, allowing the admin to easily search for messages by patient.

Access to Messages


Addition of ICD-10 Codes

If a SNOMED-CT term applies to an ICD-10 code, the ICD-10 code is now displayed in the patient portal. This is configurable per installation.

ICD-10 Codes
Blake Rodocker
Blake Rodocker

Director Of Business Development Blake joined Bridge Patient Portal in 2016 after transferring from our parent company, Medical Web Experts. With over 10 years of sales and management experience, Blake is a results-driven professional, passionate about driving collaboration with clients, partners, and internal teams. Throughout his time at Bridge Patient Portal, Blake has demonstrated his versatility and dedication by actively collaborating with various departments within the organization, streamlining processes, and optimizing efficiency. Blake studied business administration at Thompson Rivers University in Kamloops, British Columbia, and completed a Health Information Curriculum and Training for Transformation (HICATT) program and GCP sales certification.