Automated Medical Appointment Reminders

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Customized HIPAA-Compliant Reminders Via SMS, Email, Voice, Or Push Notification

Send strategically timed, automated appointment confirmations and reminders to patients ahead of their visit, including visit-specific messages based on appointment type. HIPAA-compliant appointment reminders can be sent using SMS, email, push notification, or interactive voice response (IVR) in English and Spanish. Appointment feeds are pulled directly from your EHR/PM/RCM source system(s) in real-time, and patients can easily reply to confirm, cancel, or reschedule the appointment. Automated patient appointment reminders can be sent for appointments made both inside and outside of Bridge, even for those who haven’t registered for a portal account.

patient reminder solution

Patient Appointment Reminder Features

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Reduce No-Shows With Automated Reminders

Most patients miss their appointments because they simply forget. Significantly decrease no-shows with staggered appointment reminders across multiple touchpoints with Bridge’s patient appointment reminder software. For instance, send an email reminder five days before an appointment, followed by a phone call two days in advance, and a text message the day before as well as on the morning of the appointment.

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Improve Office Productivity

Don’t make staff spend hours per day manually calling patients to confirm appointments, reschedule no-shows, and fill empty appointment slots. A patient appointment reminder solution that requires minimal staff intervention can handle an entire day’s worth of reminders in less than an hour and reduce staff time spent on the phone for appointment reminders by as much as 75%.

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Boost Patient Satisfaction

BridgeInteract allows patients to manage their schedules online and quickly reply to reminders to confirm, cancel, or reschedule an appointment. Automated patient appointment reminders can also trigger the intake process for a more seamless patient experience.

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Streamline Patient Communication Preferences

Move away from managing a mix of disparate patient communication tools that have separate admin panels, policies, and agreements. Centralize patient communication opt-in/out preferences using a single system. Meet patients where they want to be met by sending reminders based on selected patient preferences, such as SMS text only.

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Better Patient Compliance

Improve adherence to visit protocols and patient outcomes by deterring cancellations and no-shows, which have a direct impact on patient health. A study found patients who failed to keep even one appointment with their PCP were 70% more likely not to return within 18 months. Being able to reach a patient with reminders via each person’s preferred channel will drastically decrease no-shows.

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Mobile-First = Patient-First

With Bridge’s patient appointment reminder software, it’s easy to receive appointment reminders in real-time on any mobile device via SMS text or email. If a patient has the mobile app, they can also receive reminders via push notifications.

Seamless EHR/PM Integrations

EHR Agnostic

Bridge currently interfaces with many EHR, PM, or RCM systems and can work with any HL7 or API enabled system.

Learn more about our HL7, FHIR, and API-based interface capabilities

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A patient engagement platform for the future of healthcare

certified patient portal

Certified patient portal

Secure, 2015 Edition ONC certified, HIPAA compliant and mobile-ready patient portal software.

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Client-branded mobile app

Improve patient engagement with a published and branded mobile app available for both iOS and Android.

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Easy-to-use platform

A truly intuitive operating system to increase usage and patient satisfaction.

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All-in-one patient engagement solution

A single, comprehensive solution for all your patient engagement needs.

Custom Workflow

Custom workflows enabled

We support unique requirements and complex workflows.

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Award-winning software

Bridge is trusted and recognized as an industry-leading vendor.