Your Digital Front Door, Intake, Scheduling, and Payments. Finally Unified.
Manage the entire patient journey without the vendor sprawl. BridgeInteract integrates directly with your EHR to eliminate manual data entry, consolidate disconnected tools, and give staff everything they need in a single dashboard.
As healthcare organizations seek more meaningful patient relationships in their transition to value-based and outcomes-focused care, they are hindered by multiple, disconnected technologies that create a fragmented, disconnected patient engagement experience.
This approach frustrates patients, drains operating budgets, and exhausts frontline staff with manual data entry.
BridgeInteract replaces that patchwork with one platform covering digital front door, intake, scheduling, payments, and patient access.
For Practitioners and Staff Members
BridgeInteract is a unified patient engagement platform built on the principle of digital empathy — our core philosophy transforms and builds upon traditional patient portals by translating in-person clinical compassion into the digital healthcare experience, restoring human connection and building authentic, proactive relationships.
By aligning with the realities of modern clinical workflows, our platform delivers measurable clinical, operational, and financial value.
- Patient Activation Without Compromise
- Cleaner Clinical Starting Point - Bridge comprehensively collects full patient data before the appointment, giving clinicians a cleaner starting point. This ensures providers enter the exam room fully prepared to focus on the patient.
- Patient-Focused Office Visits - With integrated two-way texting, front-desk staff can easily communicate with patients and resolve questions or issues before the patient visit, focusing the actual time in the office on the patient’s healthcare needs.
- Reduce Burnout & Late Nights - Patient messaging allows administrative requests (like FMLA forms and Rx Refills) to be intercepted before they reach the physician’s clinical inbox, dramatically reducing after-hours documentation time.
- Proactive Risk Management - Seamlessly capture Social Drivers of Health (SDoH) data and validated clinical screeners (like the PHQ-9) during the frictionless mobile check-in flow to close care gaps and keep high-risk patients adherent.
- More Touchpoints, Zero Friction
- EHR-Native Efficiency - Dramatically reduce manual data entry. Bridge actively pulls existing EHR data into forms for the patient to verify and writes new inputs discretely back into the patient chart, often eliminating the need to transcribe flat PDFs.
- Unified Intake-Billing Dashboard - Give your front-desk staff a single operations center accessible directly from within the EHR interface they already use. Staff can track and instantly act upon check-in statuses, missing consent forms, insurance eligibility, and unpaid balances without juggling separate vendor logins or toggling between screens.
- Cut Costs, Not Connections
- Consolidate Vendors - Replace your fragmented point solutions with a single, comprehensive digital front door to safely reduce your overall vendor software licensing fees by up to 65%. Bridge’s composable end-to-end patient engagement platform includes a complete Intake, Scheduling and Revenue solution with deep and flexible EHR integration.
- Accelerate Cash Flow - Seamlessly embed convenient, consumer-friendly payment options directly into the mobile intake flow to boost time-of-service collections and protect your medical margins.
Choose A Complete & Cost-effective Solution
Intake | Bridge | InteliChart | Phreesia | Relatient | SolutionReach | Luma Health | Updox | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Patient Intake Software Ability to fill out check-in and/or intake/registration forms from patient's device or via tablet/kiosk. |  | | | | | | | ||||
Check-In Kiosk / Tablet Self-service kiosks or tablets for patients to check in at the healthcare facility. | | | | Limited | N/A | | N/A | ||||
Unified Intake-Billing Dashboard Provider staff can monitor patient Intake and Billing activity in a unified dashboard that alerts them to the highest priority needs. | | N/A | | Limited | Limited | Limited | N/A | ||||
EHR / Dashboard Integration Provider and clinical staff can access their Intake dashboard without leaving the EHR. | | N/A | Limited | Limited | Limited | Limited | N/A | ||||
Forms | Bridge | InteliChart | Phreesia | Relatient | SolutionReach | Luma Health | Updox | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Patient Surveys and Reviews Ability for patients to complete surveys remotely via their own device. | | | | | | | | ||||
Screeners Patient screeners and health risk assessments, including PHQ-9, GAD-7, CHAT, etc. integrated to EHR. | | | | Limited | N/A | Limited | N/A | ||||
Form Builder Allows healthcare providers to create custom digital forms for patient use. | | | | | | | | ||||
Discrete Data Writeback to the EHR Ability to capture field-level data in the EHR from completed Intake forms. | | N/A | Limited | Limited | Limited | Limited | N/A | ||||
Scheduling | Bridge | InteliChart | Phreesia | Relatient | SolutionReach | Luma Health | Updox | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Online Scheduling Software Ability for patients to view and request appointments online without live staff assistance. | | | | | | | | ||||
Automated Appointment Reminders Automatically-generated appointment reminders (SMS and/or email). | | | | | | | | ||||
Patient Self Scheduling Ability for patients to self-schedule on a wide variety of appointment types supporting custom scheduling workflows based on location, provider and appointment type. | | | | | | | | ||||
Billing | Bridge | InteliChart | Phreesia | Relatient | SolutionReach | Luma Health | Updox | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Insurance Eligibility Verification Ability to collect patient insurance information and check patient insurance status from practice management system or directly from EDI, including co-pay amount. | | | | | | | | ||||
Secure Online Bill Pay Ability for patients to pay bills online. | | | | | | | | ||||
Copay Payments Patients can make copayments online during the check-in process. | | | | | | | | ||||
Invoice and Payment History Access to past invoices include encounter detail and payment records. | | | | | | N/A | N/A | ||||
Text to Pay Ability for patients to pay their copays and balances via SMS. | | — | | | | — | N/A | ||||
Pay with Digital Wallets Patients can make payments via mobile device leveraging either Google or Apple Pay. | | — | | | — | | — | ||||
Communication | Bridge | InteliChart | Phreesia | Relatient | SolutionReach | Luma Health | Updox | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Broadcast Messaging Ability to send bulk messages (i.e., in-portal, SMS, email and IVR) to a cohort of patients based on filters. | | | | | | | | ||||
Two-Way Communication (Patient-Provider) Ability for patients and providers/staff to securely communicate through a secure portal, app or SMS text. | | | | | | | | ||||
Recall Messaging Ability to send automated messages to patients to address gaps in care and/or recommended appointments. | | | | | | | N/A | ||||
Interactive Voice Response (IVR) Automated voice calls remind patients of upcoming appointments with key details like date and time, helping reduce no-shows and improving clinic scheduling efficiency. | | N/A | | | N/A | N/A | N/A | ||||
Mobile | Bridge | InteliChart | Phreesia | Relatient | SolutionReach | Luma Health | Updox | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Mobile App Mobile app (aka. Digital Front Door) for patients to access key patient information, incl. patient portal functionality. Published to Apple App and Google Play Store. | | | — | — | | — | N/A | ||||
Client-Branded Mobile App Mobile app enables clients to apply their own branding to the mobile app. | | — | — | — | — | — | N/A | ||||
Portal | Bridge | InteliChart | Phreesia | Relatient | SolutionReach | Luma Health | Updox | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Patient Portal (ONC Certified) ONC certified / CHPL-list web application featuring login area for patients to access their health information. | | | — | — | — | — | | ||||
Patient Dashboard Secure login area for patients to access their health information. | | | | | — | | | ||||
Clinical Data Integration Ability for patients to easily access real-time labs or radiology results. Services as integrated clinical viewer for vitals, allergies, immunizations, medications and problems via API. | | N/A | N/A | Limited | Limited | Limited | N/A | ||||
Referral Requests Ability for a patient to request a referral to a specialist through an electronic form. | | | | N/A | N/A | | N/A | ||||
Rx Refill Requests Ability of patients to electronically request refill prescriptions that are routed directly to the EHR messaging module. | | | N/A | N/A | N/A | — | N/A | ||||
Platform | Bridge | InteliChart | Phreesia | Relatient | SolutionReach | Luma Health | Updox | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Homegrown Engagement Suite A suite of patient engagement tools. | | | | | | | | ||||
Population Health Management Reporting for key patient data (ie. conditions, interactions, medications, etc.). | | | | Limited | — | — | N/A | ||||
Analytics and Reporting Platform analytics and reporting incl. audit logs. | | | | | Limited | Limited | N/A | ||||
Provider/Staff Mobile App A mobile application for healthcare providers and staff to manage patient portal-related functionality, including engaging in virtual visits. | | N/A | N/A | — | — | — | N/A | ||||
Marketing | Bridge | InteliChart | Phreesia | Relatient | SolutionReach | Luma Health | Updox | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Automated, Targeted Campaigns AI technology to automatically send messages (in-portal, SMS and email) to patients based on a pre-defined criteria. | | | | | | | | ||||
Telehealth | Bridge | InteliChart | Phreesia | Relatient | SolutionReach | Luma Health | Updox | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Telehealth Appointments Platform that facilitates interactions between patient and provider in lieu of face-to-face visits. Typically enables real-time video visits. | | | | Partner / Limited | | | N/A | ||||
Native Video Visits Seamless integration of video conferencing for telehealth encounters. | | | | Partner / Limited | | | N/A | ||||
Virtual Waiting Room Patients can wait for their appointments virtually. | | | | Partner / Limited | | | N/A | ||||
**This comparison reflects features stated by each provider in their own websites, marketing materials, and miscellaneous resources as of June 9, 2026.
Patient Engagement Solutions Compared
Choosing the right digital front door means moving beyond 1st-generation point solutions. Here is how BridgeInteract compares to other vendors across the patient journey:
Phreesia
Phreesia offers a broad set of forms and capabilities, but its turnkey approach can create more rigidity, limit customization opportunities, and increase costs. While recognized for digital intake, its dashboard-centric, transactional model operates outside the core EHR, often requiring manual front-desk data entry or window multitasking and costly enterprise licensing. Phreesia also lacks an ONC-certified patient portal, and there is no true Digital Front Door option available via a client-branded mobile app.
Bridge users typically see a 65% reduction in licensing costs through vendor consolidation, deep, discrete EHR data write-back, and an EHR-native Unified Dashboard. Staff and clinicians can proactively manage intake and billing priorities directly from within the EHR system itself — without separate logins or external systems.
Bridge vs. PhreesiaRelatient
Relatient is a scheduling-focused platform known for its customizable engine and ability to support complex rules for specialty workflows. However, it lacks comprehensive omnichannel patient access options, including a unified portal, mobile app, and kiosk capabilities. It also offers limited analytics without a centralized dashboard.
Bridge elevates your practice beyond scheduling by connecting appointments directly to a mobile-first intake and payment completion experience, supported by a unified dashboard and broader patient access capabilities.
SolutionReach
SolutionReach is primarily a patient communication and reminder platform rather than a comprehensive clinical workflow solution.
Bridge goes beyond messaging by delivering a unified intake and payment experience that helps reduce manual staff workflows and streamline patient engagement end to end. Supporting deep EHR discrete data field integration, a digital front door
InteliChart
InteliChart provides a patient engagement suite commonly used within select EHR ecosystems, but its move toward autonomous AI agents can introduce additional clinical liability considerations. InteliChart’s intake offering is also new and unproven in the market.
Bridge takes a more structured approach with deterministic workflows, a mobile-first intake experience, and an implementation model designed to reduce the burden on IT teams.
Updox
Updox is commonly used as a point solution focused on areas such as messaging and e-prescribing rather than a comprehensive digital front door platform.
Bridge delivers a broader patient engagement solution that includes an ONC-certified portal, digital intake, telehealth, and branded mobile apps for both patients and providers. By supporting the full patient journey within a single platform, Bridge helps reduce costs and eliminate fragmented point solutions.
Luma Health
Luma Health is focused primarily on patient communications, appointment reminders, and scheduling workflows such as waitlist management.
Bridge extends beyond communications by delivering a unified digital front door with deeper intake capabilities, discrete EHR-agnostic data integration, and stronger support for time-of-service collections.
Disclaimer: Relatient®, Phreesia®, InteliChart®, SolutionReach®, and Updox® and their derivatives are registered trademarks of Relatient, Phreesia, InteliChart, SolutionReach, and Updox, respectively. Luma Health™ is a trademark of Luma Health, Inc. None of these companies are affiliated with our service. Competitive comparison information on our website is presented in good faith and believed to be up-to-date and accurate and based upon their then-current marketing materials. If you notice any errors or out-of-date statements please email our support address and let us know.
BridgeInteract: Leading Health IT Innovation
ONC-Certified Continuous Care Hub
Move beyond transactional, expiring links. We provide an ad-free, ONC-certified patient portal with secure, lifetime login access (including biometric Face/Touch ID). Patients can review real-time lab results, request Rx refills, and securely manage complex family/proxy accounts to support ongoing, longitudinal care.
Client-Branded Mobile App
Own the patient relationship from end to end. Instead of handing your patients off to a third-party vendor, Bridge offers a fully featured, client-branded iOS and Android app. We consolidate your entire digital front door into a single, consumer-grade experience that patients actually want to use.
Unified Intake & Billing Dashboard
Give your team a single operations center accessible directly from within the EHR interface. Staff can track and act upon check-in statuses, missing consent forms, real-time insurance eligibility, and unpaid balances without ever needing to juggle separate vendor logins or toggle between disconnected screens.
Two-way Texting & EHR Messaging
Protect the physician’s clinical inbox from transactional clutter without sacrificing the physician-patient relationship. Front-desk staff can leverage secure patient messaging to instantly intercept and resolve administrative requests (like FMLA forms and refills) before they reach the provider.
For clinical care, this two-way communication channel allows providers to communicate with patients between visits directly from the EHR. The messages sync seamlessly with the patient, and the full conversation history populates the patient’s longitudinal health record.
Discrete EHR Data Writeback
Dramatically reduce manual data entry. Bridge actively pulls existing EMR data into forms for the patient to verify and writes new inputs to discrete data fields in the EHR.
Proactive Care & SDoH Screeners
Shift from reactive, episodic encounters to proactive risk management. Bridge seamlessly captures Social Drivers of Health (SDoH) data and validated clinical screeners (like the PHQ-9) directly at the digital front door.
Frictionless Patient Payments
Accelerate time-of-service cash flow and protect your medical margins. Bridge seamlessly embeds consumer-friendly payment options — including Apple Pay, Google Pay, text-to-pay, and OCR insurance card capture — directly into the pre-visit mobile intake flow.
Unified Virtual Encounters
Expand accessibility with seamless telehealth workflows. Bridge automatically generates secure virtual call rooms that are synchronized with appointment schedules sourced directly from your EHR. Patients are queued in a dedicated virtual waiting room with real-time updates, ensuring remote care remains compassionate and organized.